Ventou Custom Orders (for bulk orders placed via email)

• Our standard production time is 4-6 weeks
• We have an express production service available at additional cost for orders required in less than 4 weeks
• The production time only starts once we've received: design finalized & approved, sizing/order breakdown and 50% deposit.
• If you require your order by a specific deadline date please inform us of this date before production starts.

Ventou Custom Online Portal Orders

• We have an online portal system available for clubs, groups etc to use whereby individuals within the group can login to place and pay for their orders directly through our website
• We will work with your club/group leader / point of contact to establish the ordering portal window (we generally advise a shorter portal window of 1-2 weeks works best). The decision to close each portal window is made by your club/group leader (not Ventou's decision or responsibility).
• Our standard production time remains the same at 4-6 weeks
• The production time only starts once the online portal window is closed for bulk production to begin.
• Online portal orders may be either bulk delivered or individually delivered depending on the arrangement worked out between Ventou and your club/group leader. Additional notes are below on both the bulk and individual delivery options.
• Bulk Delivery: most groups opt for bulk delivery, which is a relatively low cost per individual order (usually less than $5 per individual order). Items are delivered to 1 address in bulk for the team captain / leader to distribute to individual's accordingly. A list will be provided of who has ordered what including name, garment style/s and sizing to make it easy to distribute the orders.
• Individual Delivery: we also offer individual delivery, which is a higher cost than bulk delivery. Cost is dependent on your group ordering details but as a guide is usually around $15 per individual.