· What is the minimum order quantity?
We can quote with no minimum order quantity, but generally most orders are a minimum quantity of 10+.
· Do you have both men’s and women’s sizing?
Yes, the vast majority of our tops / bottoms styles are available in both men’s and women’s specific sizing.
· Is your minimum order per gender?
No, we will combine your order of men’s and women’s sizes to meet the minimum order or to reach a particular qty price bracket.
· Do you have a special ordering offer for Clubs?
Yes for Clubs we have special terms to allow orders without a minimum order requirement, enquire for more info.
· How long do custom orders take?
Our standard production time is 5-6 weeks. We can produce quicker than 5 weeks on request through our express production service.
· Can you help with design?
Yes we have an in-house design team who will create a design according to your brief.
· Can you produce small re-orders later?
Yes we have an online portal ordering system for easier re-ordering for clubs/groups.
We can also produce small re-orders through email, standard minimum re-order is 5.
· Are garments designed in Australia?
Yes we design, product develop & test are garments in Melbourne, Australia.
· What do I need to provide for you to create a design?
Please send through logos in vector format (.ai or .eps file) along with any design brief notes you may have.
· What if I don’t have the logo/s in vector format?
If a logo can’t be supplied in vector format please send through all copies of the logo (pdf / jpeg) and we can check if the logo is usuable or if not we can quote on a logo re-creation to vector format (usually between $25-50 + gst).
· What fabrics do you use?
We use the latest lightweight technical fabrics across our cycling, triathlon and running apparel range.
· Can we mix cycling, triathlon and running apparel?
Yes we supply our full range of apparel for a number of clients, making the apparel ordering process easy.
· Do you supply larger quantity corporate events?
Yes we provide discounts on bulk order quantity orders, enquire for a custom bulk order quotation.
· Do you offer sizing samples?
Yes, on request we will send out sizing samples for your club/group members to try on. We simply require the samples to be returned within 14 days of receiving them.
· How do I finalize my order for production to start?
For production to start we require:
1) Design finalized and approved
2) Sizing breakdown received
3) Payment processed to start production
These 3 steps can be done either by emailing through a bulk order and we will provide an invoice for the payment to start production OR the ordering & payments through our online ordering portal where individuals can login to place & pay for their orders.