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Our frequently asked questions

Am I able to order both men’s and women’s sizing to reach the minimum?

No. The minimums of just 10 units per garment style are gender specific. Ventou has one of the lowest required minimums in the industry. 

Can I get my kit faster than your standard production time?

Yes. To request an express production service, speak to your Sales Manager prior to your order moving into production. 

Can I see a sample of my custom design before I receive it?

Yes for all Australian Made production items we provide a colour swatch sample. This is a mini print of your design on the actual apparel fabric. 

Do I have to sign for my shipment?

No. We send our orders through a combination of express post and courier companies. Most courier companies will request a signature upon receiving the package. If you wish to forego this we can include a specific note to the courier (eg leave near front door if no one is home). 

Do you charge more for each additional colour?

No. Ventou offers unlimited colour choices. Our full-dye sublimation process of heat transfer imprinting allows all over printing of full colour images and absorption of colours into the threads, resulting in crisp lines and true colours. 

How can I monitor my order status?

Your Sales Manager will provide an estimated week of completion upon your order entering production. 

How do I know what sizes to order?

Our cuts and materials have different sizing so it is important that you and you team look at the correct sizing charts before choosing your sizing. Reefer to the Ventou Size Chart here.

How do I wash my garments?

- Refer to the garment washing tag on your garment

- Wash your garments asap after use, if left overnight unwashed sweat can eat away at the fabric affecting the longevity of the product.

- Wash your garment in either cold or warm water wash

- Strictly do not wash in hot water.

- Hand wash or gentle machine wash.

- If machine washing with other items we recommend having your Ventou garments in a separate wash bag. We use high end technical lightweight fabrics and they do not respond well to rough / harsh objects including velcro straps, and zips (eg against a jeans zip in the wash).

- Do not iron, tumble dry or dry clean your garments.

- Dry in the shade or for a limited time in the sun.

- Do not use bleach or fabric softener on your garments.

How long does it take to get my garments after they have shipped?

After your garments ships it takes approximately 2-5 business days to receive your package, in remote locations this may be longer. 

I am not sure what I want; can you help me with my order and jersey design?

Yes we can, Our design team is quite capable of creating something specific to your needs. It is helpful to provide us with as much information as possible, including but not limited to design style/elements, pictures, and colours desired. 

I have graphic art skills; do you provide templates for me to create my design?

Yes. You can view jpeg images of our templates in the design templates section on our website. Please contact us and we will email you the Illustrator template file/s you require to create the artwork. 

I ordered a custom garment and it doesn’t fit, what can I do?

Our garments are custom made to order therefore all orders are final. A re-order is always an option. Our goal is to provide you with the best customer care and will make every effort to insure your satisfaction, but please be careful in choosing your size and enquire before ordering if you have any questions.

Is the pricing cheaper for larger quantities?

Our pricing works on a quantity basis. The larger your order the cheaper your garments will become. 

What are the minimums on re-orders?

Re-orders for an existing item with no change in artwork have a minimum of 5 per garment style. 

What format do I need to submit my artwork?

Vector graphics in .EPS or .AI format are preferred. If you are using an image such as a PNG or TIFF it must be high resolution (300+ dpi). JPEG graphics lose quality and as such often print very poorly and are not recommended. If graphics cannot be obtained, inquire about utilizing our design team to create unique art for your needs. 

What forms of payment do you accept?

We accept Master Card, Visa, American Express, and personal cheques. American Express has a 2.4% surcharge. Please note on all checks that we cannot start the art process until your check has arrived and posted to our account.

What if I need to add items to an order that has already been placed?

Once an order is in production we can no longer make any changes. You may make changes on your next order or place a re-order.

What is the difference between Classic Fit and Pro Fit?

Classic Fit is a more relaxed fit. A Classic Fit jersey provides approximately one size greater in body circumference versus our Pro fit. Pro Fit is a snugger, tighter, more tapered fit designed to enhance performance.

What is the minimum order quantity needed to place an order?

10 units of one garment/accessory item is the standard minimum to place a custom order. You may, however, order a mix of sizes. Orders that do not reach a 10-unit minimum are still able to be produced subject to a surcharge.

When does the four to six week timeline start with my custom order?

Once the artwork is approved, sizing break up received and 50% deposit is paid, production can begin. If you’re placing the order through our custom online ordering system production will begin once the system is closed (date will be specified in the description section). 

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