AT VENTOU YOUR SATISFACTION IS OUR HIGHEST CONCERN.
Our items are checked thoroughly before they are sent. Although our products are of high quality things don't always work out or you may have purchased the wrong size or colour. If for any reason you’re dissatisfied with your retail purchase, you can return the merchandise for a full refund less postage costs – no questions asked. This does not apply for custom orders.
All retail items returned for exchange or a credit note must be returned in new and an unused condition, in original packaging, labels intact and unworn, and a copy of your receipt should accompany the returned item – This doesn't mean that you can't try the item on, rather that it cannot be 'worn'.
With all custom items where stock is not held, garments cannot be replaced for sizing errors. Please be sure sizing is double checked against our sizing charts before making a purchase.
Please contact us by emailing email@example.com or phone on 03 9325 1766 to notify VENTOU of your intentions.
IF RETURNING AN ITEM
We've been in Cairns competing in a 6 day Adventure race. We gave the Muppet team a bloody good work out and must say it was very very good, comfortable, quick drying and coolish as it could be in 35 degree heat.
Thanks very much for producing and sending through the O-I Glass jersey’s – they look fantastic and everyone is stoked about them!
Kits were brilliant. Fitted well, really comfy and looked great on the road.
The jerseys are fantastic- thank you so much for getting them done so quickly. I'd be more than happy to write a Google review for you!
Coburg Cycling Club changed to Ventou as our club supplier because they met the criteria we were looking for. Locally made, easy to use portal which sends directly to club members, consistent fitting and sizing, and high quality. We have found Ventou professional and easy to deal with and have met all our expectations as a club.
We’re very happy. Sizing worked out nicely for all!
From a feedback perspective mate, I love my Ventou kit. I have raced track in it, raced on the road in it and undertaken 100km social rides in it and I can't fault it.
So glad we came to you for this project. Thanks for everything.
I received the running tops they are fantastic, thank you !!!!
I wanted to message to say a massive thank you to Ventou for our kits. The design as well as the quality of the jerseys, vest and bibs have gone down a storm with members of the group. We've already had a lot of requests to reopen the portal and obtain more items.
The kits are phenomenal, both comfort and looks. We had two compete the 250 in an effort and a half, total time including ferry was about 12 hours.
Other than that we had 2 finish the 100 in the top 10 (3rd place was on a single speed too !! ) but as for me, I had a last minute family situation that took me to Perth on Friday and only just got back into Melbourne today.
Thanks again for all of your work getting these done!
Thank you so much!!!
I really appreciate your assistance and the shirts look awesome!
On the open front suit I can say on a personal note the comfort is unmatched, finally had a chance to wear mine at the start of the year and was very impressed. No chaffing and the material used on the top half is very friendly and comfortable.
The service, price, and product were splendid. The jerseys look/feel great, and really helped our riders stand out.