AT VENTOU YOUR SATISFACTION IS OUR HIGHEST CONCERN.
Our items are checked thoroughly before they are sent. Although our products are of high quality things don't always work out or you may have purchased the wrong size or colour. If for any reason you’re dissatisfied with your retail purchase, you can return the merchandise for a full refund less postage costs – no questions asked. This does not apply for custom orders.
All retail items returned for exchange or a credit note must be returned in new and an unused condition, in original packaging, labels intact and unworn, and a copy of your receipt should accompany the returned item – This doesn't mean that you can't try the item on, rather that it cannot be 'worn'.
With all custom items where stock is not held, garments cannot be replaced for sizing errors. Please be sure sizing is double checked against our sizing charts before making a purchase.
Please contact us by emailing firstname.lastname@example.org or phone on 03 9325 1766 to notify VENTOU of your intentions.
IF RETURNING AN ITEM
Thank you so much!!!
I really appreciate your assistance and the shirts look awesome!
We’re very happy. Sizing worked out nicely for all!
Thanks very much for producing and sending through the O-I Glass jersey’s – they look fantastic and everyone is stoked about them!
Coburg Cycling Club changed to Ventou as our club supplier because they met the criteria we were looking for. Locally made, easy to use portal which sends directly to club members, consistent fitting and sizing, and high quality. We have found Ventou professional and easy to deal with and have met all our expectations as a club.
Really happy with the custom kits from Ventou. Great communication throughout the design, ordering and delivery processes. Fantastic quality and classy design. Thanks Trent, Melissa, Lalaine and the whole Ventou team.
The service, price, and product were splendid. The jerseys look/feel great, and really helped our riders stand out.
Ventou Custom Cycling Wear really hit the spot on the amazing kit they designed for the Ride for Life 2018 merchandise range. We are still frothing hard on the matching event Cycle Bib-Knicks and Cycle Socks.
The kits are phenomenal, both comfort and looks. We had two compete the 250 in an effort and a half, total time including ferry was about 12 hours.
Other than that we had 2 finish the 100 in the top 10 (3rd place was on a single speed too !! ) but as for me, I had a last minute family situation that took me to Perth on Friday and only just got back into Melbourne today.
Thanks again for all of your work getting these done!
Everyone was super impressed with the kits before, during and after the ride. Everyone looked a treat!
We just managed to battle over the line in the 100km event, but less than half of the guys doing the 210km managed to finish. Pretty brutal conditions for cycling!
Thanks for all your assistance once again.
The jerseys are fantastic- thank you so much for getting them done so quickly. I'd be more than happy to write a Google review for you!
Kits were brilliant. Fitted well, really comfy and looked great on the road.